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Support

Orders And Returns

X2 Shipping Service

Australia, New Zealand & Europe

X2 Cigs use Royal Mail's International delivery service. The delivery time is 5-10 business days. The Royal Mail shipping fee is $AUD 15.00 (₤7.30).

Customers should take note that all shipping times are for the time a package is in transit and does not include the time needed to fulfil and process the order. Orders in rural areas within Australia may take longer than the normal 5-10 business days. Some orders may be delayed by local customs authorities for checks. X2 Cigs takes no responsibility for any delays resulting from customs or 3rd party carriers. 

Orders to other destinations like the United States may take slightly longer than the normal delivery times.

United Kingdom (UK)

X2 Cigs use Royal Mail's Local delivery service. The delivery time is 1-3 business days. This service is free of charge. 

Order Fulfilment Times

All orders are sent directly to you the customer from our warehouse in the United Kingdom (UK).

Orders recieved before 3pm UK time are shipped the same day (standard business working days, Monday to Friday). Orders recieved after this time are shipped the next business working day. Orders are not currently fulfilled on weekend days or UK public holidays. 

Returns

X2 Cigs is committed to providing our customers with the most exceptional shopping experience possible and we stand behind our products 100%. If you feel that your order is incorrect or faulty, we do accept returns for products that are protected by our warranty. Please note that if the product was deliberately tampered with or has been used in a way that was not instructed, such as with other products not offered by X2 Cigs, the warranty will be considered void and non-returnable.