X2 Cigs is committed to providing our customers with the most exceptional shopping experience possible and we stand behind our products 100%. If you feel that your order is incorrect or faulty, we do accept returns for products that are protected by our warranty. Please note that if the product was deliberately tampered with or has been used in a way that was not instructed, such as with other products not offered by X2 Cigs, the warranty will be considered void and non-returnable.